FAQ：
- Orders & Payments
Q: Can I change or cancel my order?
A: Yes, you can! You can change an item's size or color, remove items, update your shipping address, or cancel your order. Just send an email to contact@luckyhuntingshop.com. Please note that we can only assist with changes or cancellations before your order has shipped. Once your package is on its way, we won’t be able to make changes. However, you can easily return your order within 30 days of receiving it. Please do not deny delivery, as the shipping company may dispose of undelivered packages.
Q: What payment methods do you accept?
A: We recommend using PayPal to purchase. Choose from multiple options to fund your PayPal account. Once funded, you can use our one-click PayPal express checkout to speed through the process. You can also use Credit Card or Debit Card to pay your order.
We do not currently support cash on delivery (COD). Thanks for your understanding.
Q: Why is my order flagged for verification?
A: Orders may be flagged for various reasons, such as payment issues or inconsistencies between your shipping address and order details. If this happens, we may reach out for additional identification or payment confirmation to ensure your transaction's security. This step protects you from potential fraud and confirms that you placed the order. If your order is affected, we’ll contact you promptly to minimize any delays.
- Shipping & Delivery
Q: What countries do you ship to?
A: We currently ship to the continental U.S., Canada, and the UK. Unfortunately, other countries are temporarily unavailable for delivery.
Q: What are the shipping costs?
A:
- For orders under $70 — customers are responsible for shipping costs and taxes.
- For orders over $70 — the shipping is free!
Once your order is successfully placed, there won’t be any additional charges. In rare cases, your destination country may impose VAT or customs fees. If you receive a tax notice, please pay it first, then email us at contact@luckyhuntingshop.com with your payment receipt, and we’ll reimburse you for the tax. If you have concerns about local customs policies, feel free to reach out—we’re here to help!
Q: Why hasn’t my shipping tracking updated for several days?
A: Please allow 3 to 5 business days for processing, pulling, and packing your order before tracking information is updated. If your package has been in transit for a few days without updates, it may take 3-7 business days to reach the next shipping station. Thank you for your patience! If you have any questions about your shipment, please email our customer service, and we’ll help track down your package.
Q: Why is my order taking longer to arrive than usual?
A: Once your order is with the shipping company, we’re unable to control any further delays. You’ll receive a confirmation email with tracking information as soon as your order ships, so please keep an eye on that. If you’re on a tight timeline, we recommend looking into expedited shipping options.
- Returns & Refunds
Q: Can I return or exchange my order after receiving it?
A: Please check out our Return Policy for details. If you have any other questions, feel free to email us atcontact@luckyhuntingshop.com .
Q: What should I do if I receive a wrong/stained/defective product?
A: Upon receiving your order, please inspect the items. If you encounter any quality issues, shipping errors, or damages, contact us at contact@luckyhuntingshop.com within 30 days of receipt.
Note: Failure to notify us within 30 days will be considered acceptance of the product, and returns for the aforementioned reasons will not be accepted.
Q: Can I cancel my customized order?
A: Custom orders cannot be canceled or modified after confirmation.